Returns & Refunds
At DreamDiecast, all sales are strictly final. We do not offer returns, refunds, or replacements on any purchases. Diecast models are collectible items and are sold as-is.
No Returns or Refunds
Once an order is placed and delivered, it cannot be returned or refunded for any reason, including change of mind, buyer's remorse, or minor cosmetic differences. Please review product photos and descriptions carefully before purchasing.
Lost in Transit (LIT) & Damaged in Transit (DIT)
Lost in Transit (LIT) and Damaged in Transit (DIT) claims are not covered. We are not responsible for packages lost or damaged by the courier during transit. No replacements or refunds will be issued for LIT or DIT cases.
Protect Yourself: Record Your Unboxing
We strongly recommend that every customer record a full 360-degree unboxing video of their order upon delivery. This is the only way to document the condition of your package and its contents at the time of receipt.
If you have any concerns about the condition of a delivery, contact us on WhatsApp at +91 91487 24708 with:
- Full 360-degree images of the package and contents
- Complete unboxing video (mandatory)
- Your order number
Without a proper unboxing video, we will not be able to review any claims.
Pre-Order Cancellations
Pre-order cancellations are not accepted once the order has been placed with the manufacturer. Booking advances are non-refundable.
Once your item arrives and we request the balance, it must be paid within 21 days. If the balance is not paid within 21 days, the pre-order is cancelled and the deposit already paid is non-refundable. Shipping (₹120) is always collected with the balance and is not waived.
Combined-Shipping Holds
If you choose to hold an order for combined shipping, it must be shipped within 21 days of purchase by paying the combined-shipping fee. If a held order is not shipped within 21 days, it is automatically cancelled and the amount already paid is non-refundable.
Store Pickup
For pickup orders, you must collect your order within 30 days of the "ready for pickup" notification we send on WhatsApp. We send reminders before the deadline. If the order is not collected within 30 days, it is automatically cancelled and the amount already paid is non-refundable.
Contact Us
For any questions regarding this policy, reach out to us on WhatsApp at +91 91487 24708 or email [email protected].
Legal Entity: Legallylite LLP
Last updated: August 2026